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Customer Questions & Answers for
Dick Smith High Definition Set Top Box with Timer Recording

The Dick Smith High Definition Set Top Box with Timer Recording features a 4 digit LED Display, Electronic Program Guide (EPG), and a full function remote control.
Customer Questions & Answers:
44 Questions
 | 
47 Answers
Overall Rating:
3.4 out of 5
3.4
out of
5
(45 Reviews)45
Product Details

Questions & Answers for Dick Smith Dick Smith High Definition Set Top Box with Timer Recording

Question
Firmware update for this piece of junk ?
Is there a firmware update for this piece of junk ?

(GH5930/dick-smith-high-definition-set-top-box)

The USB is garbage. constantly freezes during playback of recordings or during the recording. Once this happens it locks up the whole thing.

The only way to fix it is:

1) reach back and unplug your STB

2) format your USB drive. Bad luck if you have videos on it.

If you don't format the usb then as soon as you try to access it the STB will lock up again.

I wouldn't recommend this junk to my worst enemy.
Gender: Male
asked 3 years, 9 months ago
by
wagf
 - Sydney
on Dick Smith High Definition Set Top Box with Timer Recording
4 answers
Answers
answer 1
Use a product called EaseUS Partition Master Home Edition. It will allow you to delete partitions and reformat the whole 1tb or whatever drive from NTFS to FAT32.
I used SwissKnife initially and it only gave me 400gb or so of FAT32 drive the rest was unformatted and unusable.
Hope this helps.
Age: 19-29
Gender: Male
Top 500 Contributor
Top 500 Contributor
answered 2 years, 1 month ago
by
Digadio
 - Adelaide
answer 2
I had posted a reply to you the other day saying that I was having exactly the same issue but it doesn't appear to have been added to the list. However, today...I'm happy to say it's working 'fine'. While the STB does have it's own function to format an external drive to FAT32, it doesn't really seem to do it well. Using my computer instead, I used a program called SwissKnife to format my drive to FAT32 (even though it also recognised it as already being that initially). Now it records fine and no repeated formatting is needed.

One downside is that my 1TB hard drive now only has about 450GB of space after the new formatting. I'm not too fussed as that's still plenty of space for me really, but I'll have to try to figure out why that has happened.

Hope some of this helps someone else.
Age: 30-39
Gender: Male
answered 2 years, 10 months ago
by
OzJester
 - Perth
answer 3
(I've posted most of this in another answer but it applies here)

I've actually found this "piece of junk" to be very reliable. I have 5 of them at home now and they all work, will a variety of different drives, and the recordings are all interchangeable. DSE don't guarantee it to work with all Hard discs, but just about all flash drives work OK

It sounds like either:
*your drive isn't formatted properly, or
*you're not using a proper dedicated USB drive.

Unless the drive comes already formatted as FAT32, you absolutely have to re-format it on a PC using a 3rd party utility such as Swissknife or the one on WDs website. The one that comes with the PVR is not reliable, although it does work fine with some NTFS drives.

Windows can only format FAT32 to 32GB maximum, and often the option is not made available in the format options, so you have to use a third-part formatter.
In general, the USB socket only supports USB-powered drives up to 500GB, bigger drives may draw too much power and will probably malfunction. Anyway 500GB drives are pretty cheap at the moment, and that's an awful lot of recording time!

Also, as far as I'm aware, the unit will only work with dedicated USB drives. Standard internal drives run through a USB adaptor will not work reliably, or at all.

Also, if your USB drive needs to run any sort of on-board software when run on a PC, it's never going to work on a set top box because it's not a PC!
Age: 30-39
Best Answer
Top 250 Contributor
Top 250 Contributor
answered 3 years, 6 months ago
by
MrKnowItAll
answer 4
Just a point on your comment -"2) format your USB drive. Bad luck if you have videos on it." You could save any such videos to computer THEN format it, yes?
Age: 40-49
Gender: Male
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 7 months ago
by
Seaword62
 - Adelaide
Question
closed captions
can this record and playback closed captions?

do closed captions stay on or do you have to put them back on every time you change the channel?

i have this stb specifcally for captions and cannot get these features working, any ideas?
thanks.
Age: 30-39
Gender: Male
asked 4 years ago
by
melb11
 - melbourne
on Dick Smith High Definition Set Top Box with Timer Recording
3 answers
Answers
answer 1
no, you cannot record closed captions
Best Answer
answered 3 years, 11 months ago
by
SBox
answer 2
thanks, that what everybody says but I sit there and the minute I press 'record' the closed captions go off the screen and I cannot turn them back on. the recorded product comes onto usb without.
i am using all the old red/white/blue connectors.
it is a waste of money and too late to take back if it wont do this.
Do dick smith reply to these questions???
answered 3 years, 11 months ago
by
melb11
 - melbourne
answer 3
Should not be any reason why it won't as another DSE model that I have does. Just make sure that you have selected subtitles before taping.
Age: Over 60
Gender: Male
Top 250 Contributor
Top 250 Contributor
answered 3 years, 11 months ago
by
theone
 - NSW
Question
Does this set work on analog TV sets or do you have to have a digital? Know it's a silly question but need an answer.
Age: 50-59
Gender: Female
asked 3 years, 8 months ago
by
ozqueen
 - lyndam
on Dick Smith High Definition Set Top Box with Timer Recording
3 answers
Answers
answer 1
It is designed for analog as well as digital TV sets.
It has a choice of HDMI, composite (yellow) and component (red,green and blue) video outputs,

2-channel stereo audio (red & white) and coaxial digital for surround sound.

It doesn't have S-video unfortunately.
If your TV doesn't have any A-V inputs, you will either have to run it through the antenna socket via a VCR, or get an RF modulator. Dick Smith does sell these, but at $40 you might be better off forgetting the set top box and investing in a cheap HDTV!
Age: 30-39
Gender: Male
Top 250 Contributor
Top 250 Contributor
answered 3 years, 6 months ago
by
MrKnowItAll
answer 2
In a word - Yes. I've just bought this stb today, and it's working well with my old Samsung 68cm CRT. I had the same concerns, but I am recieving and able to view all SD and HD digital channels without problems.
Age: 40-49
Gender: Male
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 7 months ago
by
Seaword62
 - Adelaide
answer 3
It works on analogue sets to turn them into digital sets. My telly is ~10 years old and it works beautifully.
Age: 40-49
Gender: Female
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 8 months ago
by
spravotchka
 - Sydney
Question
record DVD player
Can you record stuff played by an external DVD player using this set top box?
asked 3 years, 10 months ago
by
Allen
on Dick Smith High Definition Set Top Box with Timer Recording
2 answers
Answers
answer 1
Recording from external devices (such as DVD players) is not supported by this set top box.
Staff Answer
answered 3 years, 6 months ago
by
Nav2u
answer 2
No.
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 9 months ago
by
badgez
Question
can you schedule recording ? how?
Age: 40-49
Gender: Male
asked 3 years, 8 months ago
by
Arniski
on Dick Smith High Definition Set Top Box with Timer Recording
2 answers
Answers
answer 1
This receiver can carry out scheduled and EPG based recordings. Primarily, pressing the BLUE and RED buttons consecutively brings up the scheduled recording option. For more details, please refer to your users manual (page 9, section "Time Functions").
Staff Answer
answered 3 years, 6 months ago
by
Nav2u
answer 2
Yes, make sure all your initial settings are right eg: time,date etc,
-in normal TV viewing mode push blue button (bottom right of remote) Schedule screen will appear,
-then push red button (bottom left of remote) arrow down to channel number,
-arrow across for channel desired (channel name displayed directly underneath,
-arrow down to date arrow across if wishing to change,
-arrow down to start time need put this in with numbers on remote (24hr time:) it will automatically move across as you go but you can arrow across if necessary,
-arrow down for finish time adjust as above, arrow down to repeat arrow across to select once or daily or weekly whatever you want,
-leave mode on record,
-push ok button too set & you're done & go back to schedule screen again (can repeat this procedure if needed for multiple recordings at this point if you have enough storage room),
-push exit button to return to TV channel back to normal viewing mode again,
-you can turn machine off it will start at correct time BUT you cannot watch to a different channel when record time comes around or play a recording while machine is recording :)
Age: 40-49
Gender: Male
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 8 months ago
by
ossie
 - CQ
Question
Can someone please give me a guide as to how much memory is required to record per hour of programming?
Age: 50-59
Gender: Male
asked 3 years, 8 months ago
by
drewscoot
 - Melbourne
on Dick Smith High Definition Set Top Box with Timer Recording
2 answers
Answers
answer 1
This varies with the program content, but it's about 4GB/hr for HD, about 2GB/hr for the SD main network channels and somewhere between 1-2GB/hr for the network sub-channels, depending on how low a quality the network think tey can get away with!
Age: 30-39
Top 250 Contributor
Top 250 Contributor
answered 3 years, 6 months ago
by
MrKnowItAll
answer 2
The teenager behind the counter at Dick Smith said 2GB = 2 hours of telly.
Age: 40-49
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 8 months ago
by
spravotchka
 - Sydney
Question
remote clashes with tv can i change codes?
when using pvr remote. changes channel and other functions on tv. is there any way to fix?
 
Products related to my question
Dick Smith High Definition Set Top Box with Timer Recording
3.4 out of 5(45)
 
 
 
 
 
asked 3 years, 8 months ago
by
roachie
on Dick Smith High Definition Set Top Box with Timer Recording
2 answers
Answers
answer 1
Same thing happened to me, I taped over the receiver on my tv as I don't use that remote for anything.
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 6 months ago
by
BrisvegasClint
 - Brisbane
answer 2
No.
The only thing you can do is maybe stick a bit of blu-tak over the TV's remote control sensor while you're watching the PVR.
Since the PVR lets you change channels, alter the volume and mute the sound with its remote, this might not be too big an inconvenience.
Age: 30-39
Top 250 Contributor
Top 250 Contributor
answered 3 years, 6 months ago
by
MrKnowItAll
Question
Can you program recording using the EPG?
asked 3 years, 7 months ago
by
balcv
on Dick Smith High Definition Set Top Box with Timer Recording
2 answers
Answers
answer 1
Yes, this is quite clearly described in the instructions.
You get a choice of once, daily or weekly, and you can also set it manually like a VCR timer.
Age: 30-39
Gender: Male
Top 250 Contributor
Top 250 Contributor
answered 3 years, 6 months ago
by
MrKnowItAll
answer 2
Yes!. I ended up buying this box and you can call up the EPG and hit OK which takes you to the scheduled recording screen with all info filled in.
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 7 months ago
by
balcv
Question
What is the maximum size hard drive this STB recognises?
Age: 40-49
Gender: Male
asked 3 years, 7 months ago
by
Lyle
 - Brisvegas
on Dick Smith High Definition Set Top Box with Timer Recording
2 answers
Answers
answer 1
You must format your external drive to FAT32 for this device to recognise it. FAT32 does support up to 2 GB. The challenge is that Win does not correct format drives above 32GB to FAT and although the device will record to it as soon as you try to put external files onto it the device no longer recognises the drive.
There are freeware programs to format drives above 32GB as FAT32, but they are slow. I have a 320GB attached and it took about 2 hours to format.
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 6 months ago
by
BrisvegasClint
 - Brisbane
answer 2
I've used a WD 2TB externally powered drive with no problems.
However, unless the drive comes already formatted as FAT32, you absolutely have to re-format it on a PC using a 3rd party utility such as Swissknife or the one on WDs website. The one that comes with the PVR is not reliable,
Windows can only format FAT32 to 32GB maximum, and often the option is not available.
In general, the USB socket only supports USB-powered drives up to 500GB, bigger drives may draw too much power and will probably malfunction. Anyway 500GB drives are pretty cheap at the moment, and that's an awful lot of recording time!

Also, as far as I'm aware, the unit will only work with dedicated USB drives. Standard internal drives run through a USB adaptor will not work relaibly or at all.
Age: 30-39
Gender: Male
Top 250 Contributor
Top 250 Contributor
answered 3 years, 6 months ago
by
MrKnowItAll
Question
Is there a .pdf of the manual for the DSE HD STB Recorder GH5930?
The supplied user guide is incomplete and the print is too small. Either an online site to more info or the manual, or could you email the .pdf to me.

Is there a software update for the GH5930?

Thanks

Steve
asked 4 years, 1 month ago
by
Anonymous
on Dick Smith High Definition Set Top Box with Timer Recording
1 answer
Answers
answer 1
According to dse technical support, you need to email the following address to recieve firmware updates - computersupport@dse.com.au
I have just sent such an email, it's a little annoying they don't have part of their website dedicated to firmware updates, as it is I'll have to periodically email them just to find out if there is a new one available. I presented this to them in the email I sent, hopefully they will address the issue. Obviously at the moment we have no way of knowing if there is a later version than the one installed on our machines. Tech support did tell me any of the GH5930 models sold around xmas and beyond are likely to have the latest firmware. Hope this helps.
Sorry, I'm not sure if there is a pdf of the user manual, I assume you have googled the net already. I did quickly and couldn't find one. If you've lost yours and can't find another let me know I'll try to scan mine for you.
Age: 40-49
Gender: Male
Top 1000 Contributor
Top 1000 Contributor
answered 3 years, 7 months ago
by
Seaword62
 - Adelaide
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